Return Policy

Bana Perfumes is committed to providing a satisfying shopping experience for all customers. Therefore, we offer a flexible return policy that allows customers to return products they no longer want or need.

• ConditionsProducts purchased from Bana Perfumes can be returned within 7 days from the date of receipt.
• Items must be in their original, unused condition.
• Products must remain in their original packaging.
• Returns must include the original invoice.

Process

To initiate a return, customers should contact customer service via WhatsApp at 0542325750 or email [email protected].

After contacting customer service, customers will receive instructions on how to return the product.

Once the product is received, it will be inspected by our customer service team. If the product meets the above conditions, a refund will be issued.

Refund Method

After verifying the product's condition, the refund amount will be transferred to the customer's account, deducting sample fees and return shipping costs, within a maximum of 3 business days.

Exceptions

The return policy does not apply to:

• Products purchased during special promotions or discounts.
• Items that have been altered or damaged after purchase.
• Products purchased from partner stores or external sellers.

Policy Changes

Bana Perfumes reserves the right to modify the return policy at any time.