Information and Questions

● Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes، We display actual photos of the products we sell, and we are committed to providing the best quality for our customers And we will do our best to ensure that you receive the product with the same appearance and details as seen in the picture. If you have any other questions or concerns, please feel free to contact us, and we will be happy to answer all your inquiries

Where can I view my sales receipt?

You can view your sales receipts through your account on our platform If you have created an account with us, you can log in through our website and view all the receipts issued for your purchases. And if you haven't created an account yet, you can do so easily through the login page on our website And if you have any inquiries or issues, please feel free to contact our customer service team, and they will be happy to assist you

How can I return the product?

We ship the products after ensuring their safety and quality, We hope that the product you received meets your expectations. However If there is any objection to the product you received due to a manufacturing defect or shipping damage, So, you can contact our customer service team, and we will provide the necessary assistance for the return process And since fragrance products are subject to local laws and regulations, it should only be returned if the product is different from what was ordered or if it has a manufacturing defect, Unfortunately, we cannot accept returns that have been opened under the regulations of the Ministry of Commerce Thank you for your understanding in this matter.

What sets your products apart from others?

Our products stand out for their high quality and focus on using the finest natural ingredients and essential oils, ensuring that our perfumes are safe and healthy for use. We also prioritize selecting the best and highest quality ingredients for the manufacturing of our products, and all our products are approved by the Food and Drug Authority Furthermore, our perfumes are classified among the luxurious niche fragrances, and we make great efforts to design unique and distinctive scents that suit all tastes and occasions We also strive to provide the best services to our customers and care about meeting their needs and requirements We are proud of our products and always look forward to improving and developing to meet the expectations of our valued customers

How long does it take for my order to be delivered?

We ship our customers' orders using various shipping companies, and we usually choose the company that provides the best quality and speed for delivery. As for the delivery time, it varies depending on your geographical location and the shipping company we choose for delivering your order. In general, delivery of orders within Riyadh takes approximately 24 hours, while outside Riyadh, it takes 2 to 5 business days, and this depends on the shipping company we use. and we will strive to provide the best services and provide all the necessary information for you to track the shipping status of your order at any time. and if you have any other inquiries or concerns, don't hesitate to contact our customer service team, and they will be happy to assist."

Contact us for inquiries and questions:
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Working hours

Saturday to Thursday

Friday