Our principle in the return policy

At Bana Fragrances, we strive to provide the best products and services to our customers We understand that some customers may wish to return products they have purchased for various reasons Therefore, we follow the following return policy principle:

  1. Customers can try the fragrances through the available samples attached to each fragrance before opening it In case the product does not suit the customer, the product can be returned without any additional cost borne by the customer, within a period not exceeding 7 days from the date of receipt, provided that the product is unused and has no signs of use

  2. A pre-paid shipping label will be sent for the return of the product without any additional cost to the customer

  3. The refunded amount will be transferred to the customer’s account, within a maximum of 3 business days. after receiving the product and ensuring its safety

  4. It is required that the product be returned in its original condition and without opening the package. Otherwise, the return will not be possible

  5. Our return policy applies only to products purchased through our website, “Bana Fragrances“

  6. Our return and exchange policy does not apply to samples Also, fragrances purchased from other applications are subject to their own return and exchange policy.

We always look forward to providing our customers with a unique shopping experience and are committed to providing the best solutions for them. Therefore, If you have any questions or inquiries about our return policy, please contact our customer service team for more information.

The refund process in our store is easy and smooth, as customers can request a refund by logging into their personal account and following these steps:

1. Log into your personal account dashboard.

2. Go to the orders page.

3. Find the order that the customer wants to request a refund for.

4. Click on the ‘Refund’ button next to the product to be refunded

5. Fill out the refund form and select the reason for the refund, and comply with the specified return and delivery conditions.

6. Confirm the refund request and wait for a short period until the request is reviewed by the customer service team

7. Receive confirmation of the refund and receive the refunded amount usually through the same payment method used for the purchase.

This process enables customers to easily and conveniently request a refund, and our easy and transparent return policy reflects our commitment to providing high-quality services to our customers.

If the customer does not have an account in our store, they can contact us via WhatsApp or email and provide us with the purchase invoice or the order number provided to them at the time of purchase. Our customer service team will provide the necessary assistance to facilitate the refund process and determine the next steps Customers can also contact us for any further assistance or inquiries regarding the return policy, or any products or services offered by our store