Bana Perfumes collaborates with efficient shipping companies to deliver its products to all regions of the Kingdom. The company also provides free delivery service to all regions of the Kingdom at the moment. And most of the time, shipping takes 2 to 5 business days. And if you are outside the urban area, you will be asked to pick up your order from the nearest branch of the shipping company.

Shipment tracking:

You will be provided with a shipment tracking number when your order is shipped, where you can track the status of the shipment through the shipping company’s website You may also receive a phone call from the shipping company to confirm the date and location of the shipment delivery So please make sure to provide the correct contact information when placing the order.


If you are dissatisfied with the product due to a manufacturing defect or if you received a different product than your order, you can contact customer service at the following number inside or outside the Kingdom: 00966542325750، or sending Email to the following address:

You can review the exchange and return conditions for Pana Perfumes at here. Please read the terms carefully Before initiating any replacement or return process, make sure to familiarize yourself with the required procedures and conditions.

The duration:

The delivery time for the order depends on the region to which the order is being shipped. And on the shipping company used As mentioned earlier, In most cases, the shipping period may require 2 to 5 business days for order delivery. But it’s essential to note that this period may vary depending on the regions.

You can contact our customer service for any inquiries or issues related to your order or purchased products, at the following number within or outside the Kingdom: 00966542325750، or you can send an email to receive your inquiries through email at the following address: customer service team is delighted to receive and respond to your inquiries

Note: It should be mentioned that on Fridays, Thursdays, and national holidays, delivery may be delayed due to the inability to ship during weekends and national holidays Therefore, It is advisable to plan orders in a way that allows you to receive the products before these days.