Bana Perfume Shipping and Replacement Policy

Bana Perfume has partnered with efficient shipping companies to deliver its products across all regions of the Kingdom. Currently, the company offers free delivery services to all regions, with an estimated shipping time of 2 to 5 business days. For customers outside urban areas, picking up the order from the nearest shipping company branch may be required.

Shipment Tracking:

Upon shipment, you will receive a tracking number to monitor the status of your delivery on the shipping company’s website. Additionally, the shipping company might contact you via phone to confirm the delivery date and location. Please ensure to provide accurate contact information when placing your order.

Replacement:

In the event of a manufacturing defect or if you receive a different product than ordered, please contact customer service at the following number: whatsapp, or send  email to  Review the exchange and return conditions on the Pana Perfumes website before initiating any replacement or return process.

Duration:

Delivery time depends on the shipping destination and the chosen shipping company. Typically, orders are delivered within 2 to 5 business days, but this duration may vary across regions. It’s important to note that delivery might be delayed on Fridays, Thursdays, and national holidays due to shipping limitations during weekends and holidays. Therefore, it is recommended to plan orders accordingly.

Customer Service:

For inquiries or issues related to your order or purchased products, contact our customer service at whatsapp, or send  email. Our customer service team is ready to assist and respond to your inquiries.

Note:
Delivery may be delayed on Fridays, Thursdays, and national holidays, so it is advisable to plan orders to receive products before these days.